ACH Operations Specialist

Job Summary

The ACH Operations Specialist is responsible for performing ACH operational duties and other duties as assigned within in the Bank Services Department.

Primary responsibilities include processing incoming and outgoing ACH files in a timely manner, troubleshoots and researches all issues related to ACH processing.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Serve as subject matter expert for Item Processing and ACH.


* Stay current on industry news and product knowledge on current NACHA rules.


* Process outgoing ACH files and returns, and handle over limit exceptions.


* Streamline the workflow for other associates within the business unit through operational activities.


* Answer inbound communications to service accounts, fulfill requests or address issues.


* Handle standard documentation associated with daily activities which may include processing, reviewing, or distributing materials.


* Ensure that transactions are performed in compliance with regulatory and bank policies and procedures, and in adherence to bank security policies.


* Assist with maintaining training materials regarding new products and services and updates to policies and procedures.


* Review and modify processes and procedures routinely to ensure compliance and improve efficiency.


* Take ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction.


* Assist with reviewing, processing, and performing daily operational duties including workflows.


* Develop and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries.


* Cross-train to perform other functions and duties assigned in Deposit Operations.


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations and laws.


* Complete all mandatory annual compliance training.


* Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.


* Perform other duties and special projects as assigned. 

Job Requirements

Education:


* High school diploma or equivalent required.

Required:


* Basic knowledge of accounting, balancing principles, and bank operations.


* Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss. 


* Detail-oriented ...