Bilingual French Technical Support Engineer

Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: French Technical Support Engineer

We are actively recruiting and interviewing for future positions in Technical Team.

This position supports the Customer Care Center Manager in handling all post-sales and pre-sales support, customer service and inquiries, and requests by all customers.

This person is required to coordinate with key internal parties to ensure that customer service request is handled in a timely manner by providing product information, needs, and technical support effectively.

What will you do?

ESSENTIAL FUNCTIONS:


* To perform Technical Assistance with all internal and external customers for all of Schneider's Business Entities focused on Home and Distribution products.

Support for other divisions including IT & Buildings, Industry, LV/MV , and all other applications at entry level.


* Initial troubleshooting and support of Products by Schneider


* To do technical service proposals to existing & prospected clients.


* Escalating problems to Technical Support Level 2 & Tiger Team when standard troubleshooting techniques and databases cannot provide an adequate solution.


* Product Testing / Evaluation of all Products with Quality Issues.


* Conduct training for Technical Services


* Entering all incoming call records in the call tracking system such as bFO Salesforce.


* Issuing replacements and following up on the fulfillment of the swap program with a Service Partner.


* Working with Network Sales Engineer and Field Service Engineering if on-site troubleshooting is required.


* Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.


* Providing consultation to a Schneider customer who needs to upgrade the functionality and availability of their networks using other Schneider accessories, software, and services.


* Assisting in the upkeep of the local technical support lab and providing enhancements when required.


* Assisting in the troubleshooting of customer problems by replicating problems in the lab environment.


* Encourage our customers to use Live Agent Chat/support tools as much as possible, and guide the customer to use a self-service knowledge base.

Qualifications

Education: Bachelor's Degree graduate in Electrical, Electronics, Automation, Industrial Data Processing.

Languages: French and English - fluent

Experience:


* Candidate must possess a Bachelor's Degree preferably in Engineering (EE, ECE) or equivalent experience.


* Preferably with BPO or customer service experience.


* Preferably working experience in the related field specializing in Technical & Helpdesk Support.


* Experience / Knowledge of personal computers required.


* Exp...