Fall 2024 Product Support Analyst Co-Op 

Your Job

Flint Hills Resources is seeking an IT Product Support Analyst Co-Op to be a part of a dynamic and fast paced team who provides support to applications, data and integrations that are crucial to FHR capabilities.

This team is focused on customer-service excellence, reliability, and continuous support transformation.

As a co-op , you'll gain hands-on experience in supporting applications, data, and integrations that are vital to FHR operations.

This is a fantastic opportunity to develop your technical skills, learn from experienced professionals, and contribute to real-world projects.

As a Koch company, Flint Hills Resources is an industry-leading refining company - making the oil and transportation products that keep the world moving.

We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers, and families.

Our team champions innovation and excellence to help power modern life.

FHR believes in investing in our employees' professional growth and development.

We are committed to providing a supportive and nurturing environment where you can thrive and advance your career.

FHR offers exciting pathways for rapid advancement, empowering you to grow, lead and inspire others as you progress your career journey.

This position, based on-site in Wichita, Kansas, offers the flexibility to work 15-25 hours per week around your school schedule (primar y hours between 7 :00 AM and 5:00 PM).

What You Will Do



* Assist in and directly respond to, troubleshoot, and resolve technical issues related to data systems, data flows, and calculations.


* Work with a cross-functional team to help address critical issues across multiple business applications.


* Learn to investigate root causes of systematic or repetitive issues, collaborating with IT teams, end users, and/or vendors to recommend and implement long-term solutions.


* Help monitor and act on alarms/alerts to improve proactive monitoring of critical data and integrations.


* Use, maintain and improve documentation, partnering with product team to ensure both support and user documentation is sufficient and effective.


* Build your knowledge of the tech stack used and how they impact business processes, while seeking opportunities to improve customer experience and service quality (automation, exploring AI and proactive monitoring, etc).


* Collaborate with product delivery team, contributing to supportability and reliability improvement discussions, staying connected with upcoming product changes and releases, and ensuring support process is up to date.


* Develop an understanding of the product direction and potential support impacts by engaging in discussions with product owners and utilizing product roadmaps.

Who You Are (Basic Qualifications)


* Currently enrolled in an a ssociate's d egree ,...