Account Management (IC) Advisor, Hybrid, Express Scripts

The Account Executive manages the overall contract and relationship with existing complex clients and their consultants.

This position is the owner of the strategic renewal plan, development of long term account strategy and leads the growth & retention of current clients.

The Account Executive is responsible for leading the identification of business solutions that meet client needs and incorporating such into the annual SPARC (Strategic Planning & Review Consultation) using their in depth knowledge and specialized expertise.

They are also responsible for client retention, customer satisfaction and achieving corporate strategic goals relative to their book of business.

The Account Executive serves as the client expert and a resource for others within the organization.

They share best practices to contribute to development of others and provide forward-thinking leadership designed to move the business forward and lead projects/corporate initiatives.

ESSENTIAL FUNCTIONS
Sales Ability/Selling: Uses influence & persuasion to gain the support & commitment of others.

Advocates and uses relationship building to obtain support.

Convinces others to take action.

Negotiates skillfully in tough situations.

Responds effectively to positions/reactions of others.

Efficiently & effectively sells solutions.

Uses structured training to educate and influence clients, customers, & consultants.
Maximizes Results: Systematically manages accounts to maximize results.

Consistently meets or exceeds sales targets through personally controlling the critical aspects of the sales and delivery processes.

Leads & coordinates overall team effort.

Driven to win customers' attention and treats their business as an honor, never letting them feel taken for granted.

Produces by increasing profitable sales to existing accounts.

Concentrates on finding avenues to generate increased sales from established accounts.
Uses broad knowledge of multiple business areas and the marketplace to advance the organization's goals.

Knows how the business works and how organization makes money.

Keeps up with current and possible future policies, practices, innovations, and trends in the organization, with the competition, and in the marketplace.

Conducts/Uses financial analysis to generate, evaluate, and act on strategic options and opportunities.

Has clinical knowledge and can apply understanding in interactions with clients.
Customer Focus: Builds strong customer relationships & delivers customer-centric solutions.

Gains insight into customer needs and helps ensure a better member experience.

Identifies opportunities to benefit the customer.

Builds/Delivers solutions that meet the customer's expectations.

Builds and maintains effective customer relationships.

Balances short & long term relationship needs to effectively execute renewal strategy & organic growth.

Gains the confidence & trust of others through honesty, integrity, authenticity, & reliability.
Communicates Effectively: Develops and...