Accounting Administrative Supervisor - Accounts Receivable

Responsibilities

Altec is hiring a highly organized and detail-oriented Accounting Administrative Supervisor to join our Accounts Receivable Department in Birmingham, AL (Inverness Location).

This position will primarily focus on managing customer service operations, overseeing technical and strategic projects, fostering team collaboration, and providing training and development for new team members.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the capacity to thrive in a fast-paced environment.

Responsibilities


* Customer Service and Support:
+ Manage a high volume of emails and phone calls
+ Ensuring clear and effective customer communication
+ Document all customer interactions in the ticketing system
+ Quickly identify issues and provide appropriate solutions
+ Handle customer invoicing issues and requests
+ Mail invoices to customers
+ Asst customers trying to pay invoices


* Technical and Strategic Projects:
+ Address technical challenges within managed systems
+ Utilize dynamic collaborations to create impactful solutions across departments
+ Develop strategic thinking to align projects with enterprise goals
+ Focusing on short-term objectives that contribute to long-term success
+ Communication with internal and external partners


* Team Management and Collaboration:
+ Support and motivate the team
+ Balancing emotional responsibility for their work ethic and success
+ Provide guidance in aligning tasks with the company's vision and help develop a strategic mindset for effective contribution
+ Draft responses and provide solutions for addressing team members' tasks to avoid backlog
+ Helps team consistently meet team deadlines
+ Contributes to team planning and organization
+ Produces department reports


* Training and Development:
+ Train members
+ Providing written work instructions for each task
+ Ensure that each manager trains their assigned tasks and schedules time for training sessions


* Resolves moderately complex issues involving multiple accounts or across departments without supervision.

Apply concepts learned from previous scenarios to address future scenarios without consultation.


* Communicate and enforce company policies and procedures consistently and accurately


* Sustainment of previous continuous improvement efforts.


* Takes an active role in continuous improvement opportunities.


* All other duties as assigned

Education, Experience, and Skills Required



* High School Diploma or GED required


* Six years' relevant experience required and One year of experience as a supervisor or Lead is preferred/subject matter expert


* Or Bachelor's Degree (preferred) and three years of related experienc...