Warehouse Operations Manager

Position Summary

Responsible for the day-to-day management of warehouse operations, customer order fulfillment functions, and all associated processes and procedures.

Formulates and maintains a clear and scalable logistics and warehouse strategy, improving warehouse performance, procuring warehouse materials and resources, and ensuring that warehouse compliance is maintained.

Acts as a mentor to warehouse team members and initiates quality improvement processes and measurements for all areas of the warehouse.

Must be a professional multitasker able to track multiple facets of the warehouse at any given time while implementing best practices across all areas of the warehouse.

Ensures that the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, managing, organizing, directing, and training warehouse employees and establishing, monitoring, and managing all operational goals and key performance indicators (KPIs).

Major Responsibilities


* Manages, leads, inspires, and motivates team members to perform at their very best through clearly defined key performance indicators (KPIs), positive encouragement, constructive training, and advice.


* Reviews and prepares workflow, staffing and space requirements, equipment layout, and action plans while ensuring that quality and customer service standards are always met.


* Performs quality controls and monitors all warehouse production KPIs.


* Promotes diversity, equity, and inclusion within assigned teams to foster exchange of ideas and provide cross-team learning opportunities.


* Seeks out and identifies improvements and enhancements to continually improve operational management systems, processes, and best practices.


* Collaborates with RDC Manager to identify and clarify strategic and operational objectives and implements these objectives in the warehouse.


* Manages the security of the physical warehouse, as well as the security and safety of all employees, vendors, and visitors, through collaboration with the RDC Manager and facilities/security teams.

Ensures that safety protocols are being followed through surveillance of operations.


* Assesses and analyzes warehouse budget items to minimize recourse expenses and optimize profits.


* Manages budget and productivity through ensuring that all warehouse operations are conducted in a cost-effective manner, identifies potential opportunities, and addresses points of friction in order to maximize efficiency and revenue.


* Ensures that warehouse processes and procedures remain legally compliant, including with current Health and Safety regulations.

Maintains responsibility for training of warehouse team.


* Inspects equipment and machines regularly and oversees general maintenance as required by the RDC Manager.


* Manages retailer returns to the warehouse and ensures timely disposition and return to stock.


* Performs regularly scheduled performa...