Apartment Manager

Summary

The Apartment Resident Manager at Desert Haven is responsible for overseeing the daily operations of the property, ensuring a safe, clean, and welcoming environment for residents.

This position plays a key role in managing leasing activities, coordinating property maintenance, and ensuring compliance with HUD regulations.

The Apartment Manager provides excellent customer service to residents, especially seniors and those with limited income, and fosters a positive living experience through efficient management and community engagement.

Duties and Responsibilities

Property Management


* Oversee daily operations of Desert Haven, ensuring all aspects of the property are maintained to a high standard.


* Coordinate maintenance, repairs, and unit turnovers with the maintenance team and outside vendors.


* Ensure timely resolution of maintenance requests and work orders.


* Conduct regular property inspections to maintain cleanliness, safety, and aesthetic standards.


* Enforce community policies and rules to create a peaceful, well-managed living environment.

Leasing and Resident Relations


* Serve as the main point of contact for prospective residents, providing information on available units, lease terms, and community amenities.


* Conduct property tours and process rental applications, ensuring compliance with HUD regulations.


* Facilitate the move-in and move-out process, conducting inspections and preparing documentation.


* Address resident concerns and complaints professionally and promptly.


* Promote resident retention by creating a supportive community atmosphere and organizing resident engagement activities.

Compliance and Record Keeping


* Ensure compliance with HUD  and other applicable affordable housing regulations, including income verification and annual recertification processes.


* Maintain accurate resident files and documentation, ensuring they are audit ready.


* Stay updated on housing regulations to ensure the property remains compliant and eligible for funding programs.

Financial Management


* Assist in the collection of rent and manage delinquencies, working with residents to establish payment plans when necessary.


* Monitor and manage operating expenses, working with the Regional Property Manager to stay within budget while maintaining property standards.


* Prepare and submit required financial and occupancy reports.

Qualifications

Education and Experience


* High school diploma or equivalent required; associate or bachelor’s degree in business administration, real estate, or related field preferred.


* At least 2 years of experience in property management or leasing, preferably in affordable housing.


* Experience working with senior or low-income housing populations is preferred.


* Knowledge of HUD and affordable housing regulations.

Skills and Abilities


* Strong organizational skills with the ability to manage ...