Sales Engineer

SUMMARY: The Sales Engineer provides technical sales and applications support regarding the selection, use, installation and troubleshooting of Arctic Fox heavy-duty truck and off highway related product along with TruFlo fan business in North America.

Provides technical product/service support to clients contacting Arctic Fox and requesting information on product application, operation, installation performance, and additional components or complimentary products.

Develops and delivers quotations directly to customers or through the sales channel.  May function on-site at clients or prospects as required to review equipment, and product requirements for the purpose of developing or refining new opportunities.

 RESPONSIBIITIES AND DUTIES:


* Maintains business relationships with established clients, providing advanced technical information to enhance add-on sales opportunities for increasing sales of products and services.


* Interfaces with customers and prospects to define requirements and advise on proper selection, installation and use of products.

Ensures customer expectations about products and services are set accordingly at the prospecting stage and through the order lifecycle.


* Prepares cost estimates and product price quotations on a timely basis.

Provides regular updates on quoting activities and project status.


* Works with the sales team to develop opportunities.

Supports development of new accounts, cultivates current accounts and promotes the best interests of the company through attendance at trade shows, association meetings, other functions and calling on prospective customers.


* Conducts product presentations and training, utilizing product samples, literature, and presentation technologies.

Plans and conducts technical training and seminars, both internally and externally.


* Provides technical pre-sales & post-sales product and services support via telephone and in the field.


* Explains technical product information to non-technical individuals in a manner to ensure comprehension, which may include other co-workers and customers as required.


* Captures and provides product feedback to product management organization.

Provides support to streamline offerings as needed.


* Designs modification/improvements to existing products.

Evaluates Engineering Change Requests and executes Engineering Change Orders.

Prepares documents for production and assembly control such as Bill of Materials (BOM), routings and work instructions on product line offerings and Heating Systems.


* Works with factory resources and staff to deliver customer orders and requests per specifications.


* Investigates complaints and product concerns.

Liaison with appropriate company departments to ensure corrective action.


* Works closely with team in Delano to develop business case for manufacturing capabilities that support potential new business.


* Works with supplier representatives as needed....