Program Manager

The Program Manager, assigned to one of Pinkerton's largest global clients, will serve as the liaison between Pinkerton and the client.

The Manager develops and maintains strong relationships, effectively addresses client needs and concerns, and oversee projects to ensure completion within budget.

This position, in accordance with post orders and site access control policies, will coordinate the service delivery functions for all Pinkerton Agents.

Essential Functions:

1.

Represent Pinkerton's core values of integrity, vigilance, and excellence.
2.

Coordinate Pinkerton's service delivery functions and various assignments as requested by the client.
3.

Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards.
4.

Serve as the client liaison and manage ongoing client relationships.
5.

Provide management to all Agents who control access to the client's lobby through the admittance process.
6.

Screen visitors, vendors, and client employees in an efficient manner in order to expedite their admittance to the site or facility.
7.

Ensure every interaction including first time visitors and returning long-term client employees receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed.
8.

Enforce safety and security policies/procedures.
9.

Manage account dynamics including scenario analysis planning and practice to identify possible uncertainties.
10.

Assist the Pinkerton Director or other region team members with ongoing client service needs.
11.

Address client questions and/or concerns quickly and effectively.
12.

Oversee embedded personnel who are delivering direct services to the client.
13.

Manage Agent team performance through KPIs and regular review of the client's evolving needs and industry trends to improve future results.
14.

Communicate employee performance concerns and/or project status updates to all stakeholders.
15.

Determine and predict the appropriate project scope, objectives and resources needed to reach objectives and manage resources effectively.
16.

Develop and manage a detailed project schedule, work plan, and track project costs to meet the budget.
17.

Provide project updates consistently to various stakeholders about strategy, adjustments, and progress.
18.

Utilize industry best practices, techniques, and standards throughout the entire project execution.
19.

Measure project performance to identify areas for improvement.
20.

All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree preferred with diverse security management experience with client relationship management skills and an emphasis on win-win solutions or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Pinkerton is an inclusive employer who ...