Concierge (Full-Time)

We are looking for an authentic and driven Concierge (Full-Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay.

Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

As a Concierge, we will support you to: 


* Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!


* Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!


* Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

What do you need to be a Concierge? Well, your main duties and responsibilities will be being the first point of contact for our guests and ensuring a uniquely personal experience for every guest.

You will be providing recommendations within the city for dining, drinking and adventuring! You will deal with queries and guest requests – ensuring all our guests leave with a smile on their face.

So, we are looking for someone who has…


* Availability to work 40 hours across 5 days (shift times will vary, weekend availability is essential)


* Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5

* Hotel is beneficial


* Knowledge of the local area and excellent communication skills both written and verbal


* Passion for interacting with guests, this is a hugely hands on role that requires great personal skills and attention to detail – if you are a current member of Les Clefs D’Or or working towards becoming a member, this would be a great plus! 


* Experience working with Opera 


* A full-UK drivers license would be desired 


* Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection. 


* A warm and authentic personality, with a can-do attitude and commitment to service. 


* Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why! We can offer you…


* Financial security - £12.34 per hour (£25,667.20 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus...