Retail Manager, Operations

Great home furnishings—and great careers—start at American Freight.

Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores.

As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees.

We foster an inclusive culture and work hard to retain top talent.

Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions.

In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead.

Our story is still unfolding, come grow with us!

Job Summary: The Operations Manager (OM) is responsible for managing the store warehouse, delivery organization, inventory processes, and other operational aspects of the store.

He/she is also responsible for supporting the Store Director in the achievement of driving planned sales, margin, expense reduction, shrink reduction, and profit goals.

In the absence of the Store Director, the OM will assume the Store Director’s duties.

Responsibilities & Duties:

Driving Sales & Operational Execution:


* Role models behaviors for all members of their assigned District Team.

Owns and promotes our Code of Conduct, established standards, and responsible for developing and maintaining American Freight cultural values across all team members.



* Manages the warehouse team to ensure proper staffing, achievement of labor plan, execution of backroom standards, support for sales staff and efficiency of the warehouse operations.


* Manages the delivery team to ensure program operates per company process, proper staffing, compliance with all delivery regulations, certification of all vehicles and drivers, efficiency and optimization of delivery services, proper use of customer routing and notification software, achievement of labor plan, and other delivery metrics.


* Responsible for execution of all daily store operational activities and ensures all Activity Planner tasks are completed and signed-off by the due date.


* Full accountability for minimizing shrink & damage expense by maintaining strong operational processes and asset protection controls in the facility.


* Maintains inventory accuracy by ensuring that accurate cycle counts are performed, scan receiving, and fulfillment processes are completed, manages online order fulfillment process; reconciles store unavailable bins and reviews and acts on other inventory reports as warranted.


* Oversees the shipping and receiving process to include all Purchase Orders, Transfer Orders, Reverse Flow process, and other product movement is handled correctly within the facility.


* Trains and coaches team to minimize product damages and employee accidents; assesses damaged inventory to determine salability; ensures all confirmed damage is properly marked-out of inventory.


* Assists in leading the store to...