SFHOT Outreach Specialist Level 1

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing.

An Outreach Specialist Level 1 is an entry level position on the outreach services team.

A Specialist Level 1 participates in daily operations on their assigned teams, as well as supports the functions of HOT as a whole.

The work schedule is a 10 hour shift, 4 days a week, including a variety of shifts.

Schedule is set by management.

Hourly Rate: $26.86/hour

ESSENTIAL FUNCTIONS


* Conduct outreach by assignment through the City and outlying neighborhoods to people experiencing homelessness.


* Triage calls made to HOT's internal Dispatch line from the community and dispatch to teams and responders accordingly.


* Engage individuals and assess needs (eg.

medical, mental health, substance use, shelter, food access, benefits, and other issues).

Follow up with clients to support linkage, as needed.


* Perform wellness checks, assess risk, provide support, and referrals for needed services.

This may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting.


* Advocate and collaborate with service providers to facilitate access to care with the goal of stabilization.


* Respond to requests from city agencies (the Mayor's Office, Board of Supervisors, SFPD, SFFD, HSH), merchants, community groups, and citizen to help individuals found at-risk in places not meant for human habitation.


* Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility.


* Work in close collaboration with the DPH Street Medicine Team to link people experiencing homelessness to transitional primary care.


* Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.


* Utilize and participate in clinical supervision, both group and individual, to discuss client care, service delivery, and clinical and professional development.


* Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.


* Use web-based technologies to look up information and collateral data relevant to service delivery.


* Maintain timely and accurate documentation according to program requirements.


* Use company provided vehicles to transport and visit clients in an appropriate and professional manner.

Maintain a clean driving record.


* Adhere to the Code of Conduct as well as established policies and procedures.


* Attend all mandatory trainings and meetings.


* Other duties as assigned.

MINIMUM QUALIFICATIONS

TARGET EXPERIENCE: Direct experience working in a professional, volunteer, or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or b...