PC / User Support Technician

Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title:

PC / User Support Technician

Job Description:

We are currently hiring a Senior Specialist in IT Service Delivery to lead and oversee the efficient and effective delivery of IT services and support, ensuring the organization's technology infrastructure meets operational needs and performance expectations while managing a team and fostering continuous improvement in service delivery processes.

JOB PURPOSE:

Provide technical support, installation and maintenance of personal computer and laptop hardware and software, and peripheral equipment to ensure efficient and uninterrupted business operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Install, move, upgrade and maintain personal computers, laptops, and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms to meet the needs of business operations.


* Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations.


* Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations.


* Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel.


* Perform basic Large Area Network administration duties to satisfy requests by internal clients.


* Use established procedures and systems for assignment of tasks and documentation of work performed within the reporting and documentation standards established by SAGILITY in order to facilitate enhancement, change or troubleshooting of the work.


* Adhere to negotiated due dates and acceptable budgeted hours of project assignments for completion as expected by internal and external clients.


* Prioritize assigned tasks to effectively meet the needs of the business.


* Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.

They are not intended to be an exhaustive list of all responsibilities,duties and skills required of employees assigned to this job.

Employees in this job may perform other duties as assigned.

MINIMUM JOB REQUIREMENTS: (Education, Experience, Skills)


* High school diploma required.

Some college or technical training preferred.


* Prefe...