Inside Sales Representative
Inside Sales Representative
Shepherd Controls, 203 S Jupiter Rd, Allen, Texas, United States of America Req #864
Tuesday, September 10, 2024
Company: Shepherd Controls
About Us:
For over 30 years, Shepherd Controls has been a leading company providing high-quality service, products, and solutions to our customers.
Summary: This role is to join our Customer Care Service team sharing the critical role of servicing our customers through the order entry, purchasing, expediting, and general service functions.
The Associate 2 will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.
Duties and Responsibilities:
* Responsible for quoting within company guidelines and order entry, including the placement of vendor purchase orders if necessary.
* Focus on profitability and increasing sales to meet strategic objectives.
* Accepts ownership of each customer interaction from initial communication to shipment
* Reviews and monitors each order to ensure timely product delivery.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Manage large amounts of incoming emails and calls from customers and vendors.
* Identify and assess customers' needs to achieve satisfaction.
* Build sustainable relationships of trust through open and interactive communication.
* Assist in managing inventory including pulling, counting, and organizing components for custom assemblies and production orders if needed
* Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
* Follow communication procedures, guidelines, and policies.
* Special projects as required.
Qualifications:
* Bachelor's degree or equivalent work history
* Experience in a customer service setting
* Strong communication skills
#shepherdcontrols
#LI-IP1
#FCG-L
Other details
* Pay Type Hourly
- Rate: Not Specified
- Location: Allen, US-TX
- Type: Permanent
- Industry: Finance
- Recruiter: Flow Control Group
- Contact: Not Specified
- Email: to view click here
- Reference: 864
- Posted: 2024-09-13 08:41:40 -
- View all Jobs from Flow Control Group
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