Team Leader - Operations

We are seeking a Leader for our Canadian Payment Operations Team.  Major functions of responsibility include:
 


* Cash Disbursements - Cheques, EFT & Wires


* Cash Receipts - Cheques, EFT (Pre-Authorized Debit, BillPay) & Wires


* Loans – Margin Calls, Unsecured Debits, Unpaid Trades, Type 2 Transfers


* All other Debits

Other details:


* Full leader responsibility for a team of approximately 10 Associates.  Accountable for performance, productivity, development, and engagement.


* Serves Edward Jones' Branches by ensuring timely, accurate processing, improvement initiatives, and exceptional client service on issues. 


* Manages relationships with all internal and external stakeholders, the latter including product vendors, regulators, external auditors and industry organizations. 


* Responsible for identifying, developing and improving processes for team and department.  Focuses on improving efficiency and optimizing resources.


* Accountable for assessing risk, management of controls and results in internal and external Audits.


* Manages through Key Performance Indicators that are aligned and supportive of the division and firm's strategies and objectives.  Successful in balancing competing objectives.


* Assists in developing and setting the strategy for the department to meet the objectives of the division and the firm. 


* Interprets and applies, where appropriate, industry announcements and changes to existing, internal systems and processes. 


* Independently takes on multiple complex assignments and projects on behalf of the department and sees them through to completion, while continuing to manage daily responsibilities and service levels. 



* University degree or equivalent experience required.  Concentration in business, accounting, finance or management preferred.


* Excellent communication skills, verbal and written.


* Experienced in the Financial Services industry and leading people (2 or more years).  Operations experience preferred.


* Highly recommended knowledge of the following applications:  SQL, Power BI, VBA & macro creation, Excel, Power Automate, Sharepoint.


* If hired full time, CSC and CPH are required to be completed within 12 months of start date.