Lead Technical Program Manager - Platform Operations

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Consumer & Community Banking Infrastructure & Production Management, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.

Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams.

Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities


* Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions


* Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum


* Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals


* Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness


* Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team


* Develops a product strategy and product vision that delivers value to customers


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Build relationship with customers to understand challenges and develop solutions to resolve them


* Provide leadership for Product Owners and Technical Partners to help them understand all the non-feature work required to run their product and deliver on commitments


* Ensure alignment of the Clearinghouse processes with JPMC central agility standards; including JIRA Align


* Partner with key technology and product leads to drive consistent Clearinghouse practices, setting logical key performance measures and reporting

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in technical program management, leading comp...