Customer Relationship Manager

Customer Relationship Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know diverse backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

This Customer Relationship Manager position owns the end to end relationship with the customer and is responsible for successful implementation and management of the customer solution design.

The CRM manages customer relationships, monitor metrics, drives resolution of all customers queries.

CRM works closely with Customers, Sales and supporting functions through all levels of the Customer's organization to ensure high Customer satisfaction, to drive business growth within the account and to identify the ongoing refinement of the solution design to meet customers changing needs.

Responsibilities:


* Lead deal teams and represents the company to the customer for outsourcing deals up to $10m TCV.


* Responsible for assembling all required resources/skills to develop proposal, pursue and win large national outsourcing deals.

(PDs more than ELs)


* Coordinates all deal team efforts with sponsorship of MS Engagement Director.


* Assists in opportunity qualification and risk assessment.


* Responsible for validating/endorsing the technical solution for the deal.

Works with delivery to assure that solution design can be property delivered.


* Develops deal timeline and ensures that pursuit team meets deal milestones and deadlines.


* Leads pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks.


* Leads negotiations for national medium size deals and assists with large complex deals.


* Proactively manages all resource requirements throughout deal pursuit.


* Helps in the transition of deal leadership to permanently assigned management to ensure seamless asset transfer, personnel transfer, technology and process adoption.

Education and Experience Required:


* 5+ years of experience in customer service in a B2B financial services organization.


* Previous experience working with customer service as it pertains to account management.


* Previous experience in a sales environment is preferred


* Understanding of IT ass...