WMS Training Specialist

Primary Responsibility :

Provide excellent service to our internal and external customers by providing Warehouse Management System (WMS) related training and support functions.

Work with leadership, colleagues, and facility to create, design, develop, and deliver quality training to site personnel relating to all aspects of the WMS system.

Provide on-site and remote support as well as troubleshoot and resolve varying levels of issues.

What You'll Do :


* Provide on-site training and support to all facility personnel for WMS implementations including any related interfaces or ancillary systems
+ provide first-level support for on-site go-live and post-go-live support to ensure the sustainability of the new WMS system
+ serve as second-tier support for troubleshooting and resolving regular WMS service desk tickets


* Design, develop, and deliver training both in the classroom and virtually to Office Staff, Supervisors, Wave Planners, Inventory Control, Site Management, and Operators


* Work with stakeholders and subject matter experts to understand, define and capture training requirements and propose appropriate learning strategies and curriculum that successfully address the needs of the target audience and involve suitable training delivery modalities


* Perform needs assessment and audience analysis to determine performance gaps and identify opportunities, priorities, and appropriate training interventions


* Manage the process for the training lifecycle, from initial analysis/inception through completion/delivery and evaluation using ADDIE, Kirkpatrick Model of Evaluation, etc.

on multiple deliverables with aggressive timelines

What Experience and Education You Need :


* High School Diploma


* Ability to facilitate training sessions in the classroom, virtually, or 1:1


* At least 3 years of WMS experience


* At least 1 year of experience in Instructional Designer/eLearning Specialist/Technical Trainer


* Must be able to commit up to 70% plus travel

What Could Set You Apart :


* Bachelor's Degree in Education, Technology, Instructional Design, Communications, or related programs


* WMS Super User experience with one of the following: Körber, HighJump, Cloverleaf, P2/Power, Red Prairie, AS400, JDA/BY, etc.


* Self-motivated and directed with keen attention to detail with the ability to follow up in a timely manner


* Excellent verbal communication skills and patience when working with those who are less knowledgeable


* Learning Management System experience, preferably Cornerstone

Physical Requirements :


* Requires the ability to sit for long periods of time, with frequent interruptions


* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending


* Requires manual dexterity with normal hand and finger movements for typical office work


* Talking, hearing, and seeing are important elements of comple...