Learning Operations Lead – Solutions Development

The Operations Lead for IACS Solutions Development is an individual contributor role that operationally manages learning services development and deployment according to the global needs.

The role is responsible for the administration, performance, processes, and sustainability of the solutions development department.

This role is responsible for ensuring all programs are on track with respect to budgets and timelines, as well as liaising between various IACS functions to coordinate departmental schedules and tasks, in addition to gathering insight, approvals, and other contributions from stakeholders.

Key Responsibilities

Operations

• Prepare schedule progress reports, trending charts and schedule analysis.

• Ensure alignment of project forecast with current funding and departmental capacity.

• Execute a range of activities such as logistics, communication, planning, and reporting follow up according to learning solutions processes.

• Monitor and measure team performance and utilization as per departmental goals.

• Ensure implementation of development processes as per Quality and Governance standards.

• Identify improvement/corrective actions to address customer feedback and business needs.

• Coordinate implementation plans with project teams and escalate areas of misalignment and improvement.

• Examine requests for budget revisions, recommend approval or denial, and relevant correspondence.

• Ensure alignment with the departmental governance and objectives.

• Assist with update to projections on staffing plans and contingency usage.

• Support the change control process, establishing the necessary forms, logs and expediting methods.

• Participate in defining the work scope and prepare overall schedules and budgets on various sized projects.

• Support digitization of training material as needed.

Financial Administration

• Collaborate and assist on alignment of cost and schedule data.

• Maintain and control budgets from design concept through to project completion.

• Identify and evaluate potential scope changes.

• Provide detailed and periodic cost reporting.

• Present results of cost analysis to senior staff, as and when required

• Assist with the review and development, issuance and evaluation of change orders.

Liaise with customers, vendors, and team members, both internal and external to ensure proper planning, delivery operations management, and financial transactions processing.

Qualifications

Experience:

8+ years of experience in training operations, service operations, administration, project management, financial processing and customer facing activities and responsibilities.

Education:

Bachelor's degree in any technical or education related discipline

Competencies:

• Strong communication skills in working with cross-functional, cross-cultural, multi-geography teams.

• Preferably multi-lingual with English as the core language.

• Pro-active, motivated self-s...