Assistant Director of Fraud Prevention

Rockland Trust is seeking an Assistant Director of Fraud Prevention to join the team in Plymouth.

Rockland Trust is seeking Assistant Director of Fraud Prevention to join the Fraud Prevention team.

The Fraud Prevention team coordinates day-to-day implementation of the banks enterprise-wide fraud prevention efforts.  Our program is designed to ensure protection of our customers and the bank from illicit actors who exploit banking services with nefarious and criminal intent.  Our Fraud Prevention team protects our customers and the bank from losses.  The Fraud Prevention team also develops and/or assists in the development of appropriate policies and procedures, including those designated to assist the business units to conduct appropriate due diligence and to prevent, detect and report fraudulent and suspicious activity. 

Duties & Responsibilities to contribute to the bank’s overall strategy and risk profile include:



* Team Leadership: Lead a team of highly skilled Fraud Prevention Investigators, providing training, coaching, and mentoring.

Establish performance metrics and conduct performance reviews to ensure team excellence and effectiveness.


* Regulatory Guidance: Deliver expert regulatory guidance and policy interpretation for all aspects of the Fraud program.

This includes staying current with state and federal regulations, evolving regulatory standards, banking practices, and emerging risk management techniques.


* Investigative Expertise: Demonstrate exceptional investigative and analytical skills.

Formulate and clearly articulate well-supported rationales behind investigative actions and decisions while adhering to departmental procedures.


* Judgment and Compliance: Apply independent and professional judgment when reviewing fraud alerts and cases, ensuring compliance with all policies, procedures, and regulatory requirements.

Monitor and escalate concerns related to alert aging and inform management of all active cases requiring escalation.


* Liaison and Support: Act as a key liaison with internal audit teams, external auditors, and regulatory examiners, facilitating seamless audits and compliance reviews.

Provide strategic support and guidance to business units, law enforcement, external financial institutions, and customers on all fraud-related matters.


* Strategy and Implementation: Spearhead the development and implementation of innovative fraud prevention strategies and risk mitigation initiatives.

Oversee the creation and delivery of comprehensive compliance training programs and ensure internal and external reporting mechanisms meet the highest standards of accuracy and effectiveness.


* System Evaluation: Lead the evaluation and enhancement of automated financial crime detection systems.

Identify potential vulnerabilities, implement strategic solutions to mitigate compliance risks, and ensure systems are up-to-date and effective.

Manage the development and testing of system e...