Product Manager, Vice President - Machine Learning & Optimization

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with customers.

As a Product Manager, Vice President on the Machine Learning & Optimization team, you are an integral part of the group that optimizes product features, models and AI capabilities for the Chase Digital Assistant and other conversational AI products.

As a core leader, you are responsible for acting as the voice of the customer and developing solutions that help more customers self-serve.

Utilizing your expertise in NLP and AI-driven chatbot development, you will help guide the successful launch of conversational and model enhancements, gather crucial feedback, and ensure top-tier customer experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities


* Develops a product strategy and product roadmap that delivers value to customers and drives business results


* Manages discovery efforts to uncover experience and model optimization opportunities


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as engagement, channel containment and satisfaction


* Reviews conversational analysis in close partnership with Annotation and Analytics team to identify patterns, anomalies, opportunities for improvement


* Collaborates, with Machine Learning engineers, data scientists and developers to integrate linguistic principles into development


* Develops and maintains documentation on Natural Language Understanding processes, guidelines and best practices

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in product management


* 3+ years of experience in conversational AI, chatbot or AI/ML development


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management


* Excellent analytical and problem-solving skills.

Preferred qualifications, capabilities, and skills


* Demonstrated prior experience working in a highly matrixed, complex organization


* Masters or PhD in Data Science or Linguistics

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

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