Access Specialist (Crisis Stabilization Unit)

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Job Summary: An Access Specialist is responsible for processing intake paperwork for individuals' seeking psychiatric stabilization and/or medical detox.

The Crisis Service Center operates 24 hours a day, 365 days a year to provide short-term intervention designed to be time limited, generally a single episode of intervention that stabilizes the individual and moves the individual to the appropriate level of observation.Are you ready to make a Difference?Job Duties and Responsibilities:


* Complete intake paperwork for processing of individuals for assessment and/or admission.


* Complete Point of Entry in Carelogic and BHL to ensure accurate processing of individuals receiving services.


* Review/update BHL to ensure accurate daily census.


* Review/maintain daily census logs to ensure accuracy and completion (CSC, Temp Obs, and CSU).


* Answer phones professionally using established protocols.


* Work with a variety of internal and external customers.


* Respond to individual, staff, and third party inquires in person or by phone.


* Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.


* Other duties as assigned.