IT User Support Tech II

ABOUT THE POSITION

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

The Riverside County Sheriff's Department seeks an IT User Support Technician - Level II, located in Riverside.

The IT User Support Technician - Level II, provides technical assistance, training and support in the use of IT hardware, software and network systems to ensure that the over 4,000 personnel within the Sheriff's Department have the technological resources necessary to accomplish their assigned responsibilities.

We're looking for candidates eager to troubleshoot technical problems, support mission-critical systems and participate in the department's short and long-term projects designed to enhance the Department's technological capabilities.

And, most of all, able to thrive in a fast-paced high pressure environment that operates 24/7/365.

Telecommuting is not part of the role, as both on-site and remote support from the Technical Services Bureau located in Riverside is essential to meet the demands of this position.

The IT User Support Technician II is distinguished from the IT User Support Technician III by the latter positions involvement in expert-level technical and analytical skills, along with team leadership responsibilities.

Advancement to the next level is obtained through competitive selection.

Meet the Team!

The law enforcement professionals of the Riverside County Sheriff's Office with a staff of over 4,000 dedicated men and women, cover the expanse of over 7,300 square miles in southern California.

The Sheriff's Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.

EXAMPLES OF ESSENTIAL DUTIES


* Provide technical support to Riverside County Sheriff's Office personnel, ensuring that all technological equipment and software function properly.

Diagnose and resolve issues related to IT hardware, software, and network connectivity.

Monitor support tickets and ensure timely resolutions.


* Manage user accounts, including creation, modification, and deletion, while ensuring compliance with security protocols.

Administer access controls and assist users with account-related issues.


* Offer comprehensive support for devices such as tablets, smartphones, laptops, desktops, printers, and network equipment, ensuring they are configured and functioning to meet the needs of department personnel.


* Provide remote support from the Technical Services Bureau in Riverside and on-site support at various sheriff facilities throughout the county, addressing user needs quickly and efficiently.

Implement hardware and software upgrades to maintain optimal performance of departmental IT systems.


* Schedule delivery of equipment in coordination with the arrival of new employees to ensure a seamless setup process.

Communicate...