Customer Set-Up and Allocation Manager

CITGO PETROLEUM CORPORATION

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand.

CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants.

With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource.

Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary



* Manage the set-up of customers to facilitate loading at equity, terminal agreement, and exchange truck rack terminals for Light Oil Marketing, Product Supply Exchanger, and Terminals & Pipeline truck rack customers.


* 'Set-up' duties include programing and coordination with various CITGO departments and 3rd parties to ensure customers are cleared to load at the desired terminals after all the required executed documents, insurance certificates, and contract revisions are complete.

Proactive calling of involved parties is required for success.


* Manage operations data in TABS (Telephone Accounting and Billing System) system for CITGO.

TABS is proprietary software of DTN that is used by the oil industry to share truck loading detail data among exchange and terminal thruput partners to facilitate accurate and timely billing.


* Closely coordinate with LOM Customer Service staff to insure contracts are set-up correctly to facilitate entry into the TABS system for successful and on-going truck loading per contract provisions.


* Troubleshoot reported truck rack loading failures and truck rack local data, TABS entries, or headquarter data errors to fix errors causing cleared customer to not be able to load.

Success requires close contact and relationships with CITGO field Terminal Managers and staff.


* Coordinate the efforts of the After Hours Allocation Hotline (Tconsole) for CITGO with Pricing Managers.


* Consult with Sales, Product Supply, and TPL Business Development to assist in setting up and maintaining functionality of demand planning forecasts and allocations in line with product inventories and sales projections.

Minimum Qualifications



* College Degree OR experience in lieu of Degree


* Prefer: High Level expertise in SAP, Power BI, Excel and BI/BW


* The minimum number of years of job related experience required by this job is: 5 years with a college degree OR 10 years of experience without a college degree.

Job Duties



* Manage the set-up and troubleshooting of LOM, PS Exchanger, and TPL TA truck rack customers and insure loading works as contracted.

This is an on-going task as there are after-hour calls and numerous updates to files that required coordination with TPL Terminals Manag...