Deputy Manager - Inside Service Sales
Inside Services Sales Representative (ISSR) - Lead Management
Global Job Code: SDF 4
SDB2 ISSR - Inside Services Sales Representative - Leads ISSR
Deploys sales activities remotely (e.g.
phone, Internet, e-mail systems and social media) with customers in order to develop and grow installed base services with them.
Reacts quickly to all Customer Requests and Leads.
The mission of the Field Services Leads ISSR is to maximize services revenue by establishing, building and nurturing relationships with customers and managing all Customer Requests and Leads.
In addition to lead management, he/she can be responsible to manage some delegated opportunities from the OSSRs related to Strategic and Targeted Accounts.
Essential Responsibilities:
* Managing the Leads and Customer Requests
Manage all the Leads which have standard Services scopes (FSR Leads, CCC, Marcom, Web, Secure Power contract renewals)
React quickly to on-demand requests from customers
Research contact and identify/plan key initiatives
Develop new points of contact and potential account identified from marcom activities & campaigns, FSR leads and CCC/other leads
Develop and maintain relationship with customer
Take inbound calls and e-mails to support existing customer base
Quote and close deals for SKU bases and Standard Service Offers (spare parts, renewal contracts)
Answer customer questions and educate on all SE services
Engage with customers on digital platforms (LinkedIn) and be an active user
Report accurate monthly order forecasting
Build and manage FS Opportunity Pipeline
Analyze & qualify opportunities in BFO
Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
Develop up & cross-selling between Line of Businesses service offer
Transfer new product sales opportunities to Account Managers from the BUs or Product Inside Sales from the country
Quote and close the deal for standard services offer
Maintain the Installed Base data for customers
Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities
Keep update the data of Installed Base of the customers
Document all records of customer interaction and activity in bFO
Respond on-time and on-quality to On-demand requests from the customers
Main interactions:
Customers, FS Inside Sales Manager, FS Operational Marketing, CCC, Outside Services Sales, FS Execution, FS Tendering, FS Operations.
Key Success Factors
Reactivity on the Lead (FSR, CCC, Marcom, Web, Secure Power contract renewals) management and high hit rates on winning the Leads.
Managing all customer demands in the fastest way by ensuring customer satisfaction
Meeting and exceeding monthly, quarterly, and yearly sales quota
Close collaboration with Outside Services Sales for complex o...
- Rate: Not Specified
- Location: Kolkatta, IN-WB
- Type: Permanent
- Industry: Finance
- Recruiter: Schneider Electric
- Contact: Not Specified
- Email: to view click here
- Reference: 009276-en-us
- Posted: 2024-09-07 08:31:48 -
- View all Jobs from Schneider Electric
More Jobs from Schneider Electric
- Quality Control Technician
- Vacuum Excavation Technician Non CDL
- Customer Support Services Generalist Vollzeit/Teilzeit - IKEA Remote Customer Meeting Point
- Customer Support Agent (Schwerpunkt Küchenreklamation) 25h-38,5h/Wo - IKEA Remote Customer Meeti
- Performance Development Leader (PDL) - Paper Area
- PRODUCTION ASSOCIATE – MADERA, CA
- Safety Specialist
- Safety Specialist
- Allocator
- Heavy Equipment Operator - Sweetwater, TX
- Multi-Craft Maintenance Technician (Night Shift) – La Mirada, CA - ONSITE HIRING EVENT
- Production Associate - La Mirada, CA - ONSITE HIRING EVENT
- Data Management Supervisor
- Data Management Supervisor
- Maintenance Technician
- Investment Accounting Manager
- Investment Accounting Manager
- Plant IT – OT Administrator
- Production Supervisor
- Director of Project Finance