Platform Operations Administrator

Job Summary:

intY US, a ScanSource, Inc.

company, is a leading cloud-only distributor, helping ambitious IT businesses succeed through providing premier SaaS solutions, top-class training, simplified PSA integrations and unrivalled support.

Reporting to the Manager of Technical Operations for ScanSource, Inc.'s intY US division, the Platform Operations Administrator plays a key role in the successful performance of intY's ecosystem marketplace and subscription billing platform.

Duties include, but are not limited to, ensuring services are provisioned within SLA, providing migration support to new customers, and working closely with the platform development team on new features and testing.

The Platform Operations Administrator has the opportunity to work with the world's leading cloud solutions providers including Microsoft, Acronis, Bitdefender, BitTitan, and more.

Platform Operations Administrator is expected to bring inherent and strong technical acumen, excellent problem-solving skills, and the ability to communicate effectively with customers.

Job Duties:


* Process orders for all manual workflow products ordered via partner platform


* Identify and resolve problems related to existing partner platform functionality and ensure relevant issues are escalated to the development team


* Internal testing of development releases to ensure they meet internal and external requirements


* Resolve escalations from other internal intY teams and providing advice and training as required


* Assist and support the onboarding of new sales partners and end-customers when required


* Reconcile licensing requirements for our sales partner and vendors


* Participate, where appropriate, with the onboarding of new vendors and services onto the partner platform including the production of order processing documentation


* Serve as escalation point for provisioning issues.


* Help roll out any required manual fixes and workarounds for partner platform, as necessary


* Help support, train, and develop other members in the team


* Help ensure all day-to-day team tasks are completed


* Help ensure internal provisioning documentation is kept up to date and help create new documentation when required

Qualifications/Skills:


* Preferred 2-5 years of experience in customer service and / or help desk support


* Easily establish rapport and effective relationships at multiple levels internally


* Able to operate independently in a fast-paced environment


* Excellent communication skills, both verbal and written


* Thrive in a collaborative, dynamic work environment


* Skills in problem solving to help guide sales partners and end-customers to resolution


* Preferred experience using PowerShell and/or SQL


* Experience in managing migrations of users and customers between IT services


* Basic understanding of DNS and all the different types of records

Compensation:

Compensation Ran...