Assistant General Manager (Transit)

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Assistant General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  Will act as an internal liaison in conjunction with the General Manager between departments and Cclients to ensure that the location is fully compliant with all contractual requirements.

Location: 509 Thompson Lane Austin, TX 78742

What you’ll do:


* Provide daily guidance and coaching for direct reports; monitor performance


* Provide contract oversight and facilitation of Cclient needs with anticipation of growth


* Ensure most appropriate and cost effective transportation services are provided


* Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness


* Address any questions / concerns regarding site transit program


* Maintain general knowledge of contract and awareness of changes


* Identifying potential risk and develop resolution processes


* Act as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely manner


* Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness


* Address any questions / concerns regarding site transit program


* Assist with the oversight of vehicle maintenance program


* Assist and monitor employee training and development


* Assist with the continuing development of a relationship with the clientClient to ensure exceptional customer service needs and problem resolution processes are in place


* Maintain general knowledge of contract and awareness of changes


* Thorough understanding of MTM Transit policies and employee handbook guidelines


* Provide education and information to the Client regarding MTM Transit procedures, services available and changes within the Para-Transit industry


* Maintain a “Safety First” attitude with the Client and personnel


* Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry


* Thorough understanding of ridership policies to ensure smooth transportation services


* Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT ...