Construction Products Support Specialist

Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.

For more than 110 years, Euclid Chemical has supplied construction and restoration markets with treatments, sealants, coatings, sealers, and decorative products.

Energage has recognized Euclid Chemical as a 2024 NE Ohio Top Workplace, offering a people-first culture.

General Purpose: The Construction Products Support Specialist is responsible for providing technical support on Euclid Chemical construction products offered to distributor, contractor and residential customers, company sales and marketing staff, as well as design professionals.  This includes but is not limited to support via telephone, responding to electronic requests for product support, participating in customer sales training, and assisting in the development of new products and technical sales tools.  The Construction Products Support Specialist is expected to demonstrate an enthusiastic commitment to providing industry-leading service and support to internal and external Euclid Chemical customers.  They should also be dedicated to personal growth in product knowledge and industry experience.

This position is a Cleveland, OH based hybrid position.

Working 3 days a week at our Cleveland campus is expected with the ability to be in the office more during training.

Major Responsibilities:


* Provide and track excellent front-line telephone/electronic service and support for Euclid Chemical construction products.


* Schedule and manage telephone support coverage, working with other Construction Products Support Specialists, Product Managers, and marketing staff.


* Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.


* Assist in product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.


* Interact as a reliable peer, especially to sales representatives, product managers, marketing communications staff, customer service, business development, R&D/product development, and the operations group.


* Maintain electronic product technical files.


* Help plan and provide product training and demonstrations to internal and external customers.


* Occasional travel to construction jobsites or customer locations to provide product support may be required.

Education and/or Experience:


* Associates degree or equivalent industry experience


* Previous call center support experience, or related field


* Construction and/or concrete knowledge preferred

Other Skills/Requirements:


* Proficient in Microsoft Office Suite


* SAP knowledge or acumen to learn


* Excellent communication and listening skills


* Ability to manage multiple priorities and tasks with a sense of urgency...