Technical Support Specialist

Your Job

The Koch Capabilities Company (KCC) Customer Service Organization is seeking a Technical Support Specialist to join our team!

Our Team

Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating.

In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues.

You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.

What You Will Do


* Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access and deskside support


* Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility


* Troubleshooting issues related to hardware, network connectivity, printers, and software applications


* Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests


* Coordinating with service providers to solve other IT infrastructure issues


* Ensure compliance with all Koch policies & procedures in all related areas Troubleshooting for known errors and workarounds


* Provide guidance based on documented IT policy and procedures


* The administration of business specific applications

Who You Are (Basic Qualifications)


* Experience in customer service or IT, or a degree in an IT related field


* Experience deploying software and troubleshooting complex IT issues


* Experience with MS operating systems and applications


* Ability to apply critical thinking and good judgement in day-to-day activities


* Passion for change and open to challenging processes

What Will Put You Ahead


* 2+ Years' experience in IT desk side support.


* Experience with Data Reporting/Data Analytics Experience with Service Now


* Experience with KCS methodology (Knowledge-Centered Service)


* Experience with SCCM or other software deployment tools


* Experience with troubleshooting Mac issues


* Experience with troubleshooting Android and iOS issues


* Experience deploying enterprise-wide IT solutions Excellent communication, documentation, collaboration, and organizational skills


* Experience with AV/Conference room support

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

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Hiring Philosophy

All Koch companies value...