Talent Acquisition Operations Manager

About Us

Korn Ferry is a global organizational consulting firm.

We help clients synchronize strategy and talent to drive superior performance.

We work with organizations to design their structures, roles, and responsibilities.

We help them hire the right people to bring their strategy to life.

And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries.

We offer five core solutions:


* Organizational Strategy


* Assessment and Succession


* Talent Acquisition


* Leadership Development


* Total Rewards

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Job description

The Role

As a member of Korn Ferry, The Operations Manager - Talent Acquisition will be responsible for increasing client satisfaction and service by reviewing various service delivery metrics and team processes to drive process improvement changes.

You will focus on helping your team and leaders deliver business-changing insights and build and maintain progressive and cutting-edge talent acquisition solutions.

In addition, you will grow and develop a partnership with Korn Ferry's COE team including Reporting, Continuous Improvement, Training, D&I, and Brand & Recruitment Marketing to provide consistent service quality.

The position requires analytical and interpersonal skills coupled with the ability to drive influence, drive change, and manage an operation to take a recruitment function where it needs to be.

Integrity, proactivity and the ability to build long lasting and effective relationships are essential for this role.

Key Responsibilities:


* Realize opportunities for efficiencies in solution execution and implement innovative solutions and continuous improvement initiatives delivering to SLAs and KPIs


* Utilizing data to put project plans together, driving it to completion, and addressing any barriers


* Deliver services with high levels of client satisfaction


* Driving best practices, assisting in stabilization, optimization of accounts/key role, drive and understand delivery analytics for efficiency.


* Provide timely updates to client management, stakeholders and/or executive sponsors


* Support & Participate with client leaders through quarterly and annual reviews


* Advise clients on best practices and opportunities for improvement and/or corrective action


* Liaise with key stakeholders across Korn Ferry


* Ensure teams are forecasting accurately & drive the TDP (Talent Demand Planning) process.


* Define, communicate, manage & monitor individual and team metrics when applicable, Inspiring the team to attain goals and pursue excellence


* Continually seek opportunities to increase customer satisfaction


* Consult with portfolio leaders to ensure flexibility and scalability of allocated resources


* Manage the process and technology effectiveness, ensuring a consistent client and candidate experience.


* Drive best practice sharing a...