Temporary Customer Support Representative II

ABOUT THE POSITION

The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Customer Support Representative II position to support the Department of Public Social Services.

This is a full-time, temporary position located in Riverside.

The incumbent will be working in a warehouse environment.

Will be lifting, bending, stooping, and kneeling.

Will be processing computer related equipment requests for all DPSS staff, pulling equipment to reserve for ticket requests, returning equipment to stock, processing the repairs of defective equipment, and salvaging all equipment that is considered end of life.

Must be able to lift 50 pounds
Schedule:Monday - Friday 7:30 AM to 4:00PM

Meet the Team! The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

Can you see yourself here?

TAP Benefits: https://rc-hr.com/temporary-medical-assignment-program-tapmap

EXAMPLES OF ESSENTIAL DUTIES

CENTRALIZED MAIL SUPPORT
• Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S.

mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S.

mail.

• Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S.

mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.

• Assign required charges for and meter U.S.

mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.S.

Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.

SUPPLY SERVICES SUPPORT
• Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.

• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.

• Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.

• Research problems, adjust s...