Sales and Service Associate

Job Summary

The Sales and Service Associate handles a variety of routine financial transactions, provides solutions to suit the customer’s financial needs, and resolves any problems they encounter with their prevailing accounts.  This position engages with new businesses and people, helping them gain a better understanding our products and services.  The incumbent serves as the primary customer contact for new account openings, account maintenance requests, and problem resolutions.

Key Responsibilities / Essential Functions


* Serves as the primary customer contact for new account openings, account maintenance requests, and problem resolutions.


* Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, enters deposits into computer records, and places holds on accounts for uncollected funds.


* Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances.


* Receives and processes mortgage, consumer loan, and other payments, and ensures the payments match balances due. 


* Responsible for checking night depository bags and recording proper information on the financial institution’s forms.


* Keeps all cash and negotiable items secure at all times, balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet, reporting any discrepancies to the supervisor.


* Directly promotes and offers solutions for all retail bank products and services, including checking, savings, money market, certificates of deposit, debit card, online/mobile banking and consumer loans.


* Promotes and introduces other financial institution products and services to customers and makes appropriate referrals, including HELOC loans, IRAs, mortgage referrals, investment services, and treasury management services.


* Participates in branch and bank sales, service, and product training meetings.

Job Requirements

Education:


* High school diploma or equivalent required. 

Required:


* 1+ years of public contact or sales experience.


* Above average PC and technology skills.


* Ability to use applicable software and operation branch automation systems.


* Excellent interpersonal/verbal communications skills, with the ability to resolve customer concerns/issues in a positive manner.


* Must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities.


* Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.


* Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs and conduct sales/service dialogue with current and potential customers.


* Stay abreast of all changes in policies and procedures related to retail and consumer ...