Cyber Claims Specialist

JOB DESCRIPTION

We are actively looking for a Cyber Claims Specialist to join our Claim Center Property team.

This role presents a unique opportunity to work on the cutting edge of the rapidly evolving field of cyber insurance.

As a Cyber Claims Specialist, you will play a crucial role in handling complex cyber claims and investigations, utilizing your expertise in risk management and loss mitigation.

Joining our team means becoming a valuable member of a dedicated group that is fully committed to protecting our customers from the constantly growing threat of cybercrime.

POSITION RESPONSIBILITIES:


* Analyze first reports and promptly contact insured/claimants.


* Effectively evaluate contract language and identify coverage issues.


* Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.


* Maintain an active file diary to move file toward resolution.


* Establish accurate and timely reserves.


* Recognize and pursue recovery.


* Adhere to all statutory and regulatory fair claims practices.


* Recognize and identify potential fraudulent claims.


* Effectively manage the use, work product and expenses of outside vendors.


* Effectively evaluate claim facts and negotiate claim settlements.


* Develop and maintain strong business relationships with internal and external customers.


* Serve as a technical resource to lesser experienced Adjusters on the team.


* Successfully contribute to the development and delivery of the team's goals, objectives, and results.


* Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.

Qualifications:


* Bachelor's Degree or equivalent experience preferred.


* 5+ years of customer service experience in a corporate environment required.


* 5+ years of Insurance Claims experience, specifically within residential and commercial property claims policies.


* 5+ years of experience as a Cyber Claims Examiner or in a similar role.


* Proven experience in handling complex claims and conducting detailed investigations.


* Familiarity with cybersecurity trends and threats


* Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations.


* Ability to work effectively in teams and with a wide variety of people.


* An aptitude for evaluating, analyzing, and interpreting information.

Excellent skills in the areas of:


* Customer service


* Investigation techniques


* Organization


* Time management and the ability to multi-task


* Verbal and written communication


* Negotiation and reserving


* Innovative thinking

Policy statement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

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