Claim Director, Auto Total Loss

JOB DESCRIPTION

Chubb Group is the world's largest publicly traded property and casualty insurer.

With operations in 54 countries, Chubb Group provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Role Overview: The Auto Total Loss Director - will report to the Vice President - North American Auto Claims and will assist in providing technical guidance and direction on the handling and resolution of all first and third party personal and commercial total loss claims.

This role will support the development and implementation of the auto claims strategy, ensure adherence to performance standards, industry best practices, and build strong relationships with key stakeholders.

The Director will collaborate closely with the Vice President and other stakeholders to achieve departmental goals, strong technical expertise, drive operational efficiency, and deliver exceptional claims servicing.

Chubb Group is currently seeking an Auto Total Loss Director.

As an Auto Total Loss Director, you will be responsible for:


* Overseeing a team of experts in handling auto total loss claims, with a mix of leaders and individual contributors reporting to this role.


* Reviewing and re-evaluating vehicle valuations prepared by independent appraisers and internal desk reviewers.


* Conducting monthly audits on the work of your team.


* Providing regular reports on team activities and performance.


* Ensuring that all valuations are completed in compliance with Chubb service standards, statutory regulations, and all Unfair Claim Practices Acts.


* Managing external vendors and claim programs within your territory.


* Addressing and resolving any problems or issues related to auto total loss claims handling.


* Assisting Chubb Claim Centers in resolving appraisal issues.


* Managing total loss salvage processes.


* Assisting in the resolution and management of auto-related catastrophes on a national scale.


* Assisting with staff training and education initiatives.


* Maintaining an I-CAR Platinum certification.


* Identifying and proactively addressing fraudulent claim activity.


* Ensuring your team is licensed in all required jurisdictions.


* Technical liaison for Claims, UW, Product and all other key stakeholders.

QUALIFICATIONS

Experience

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensi...