Logistics & Customer Care Officer

Job Responsibilities:


* Maintain a positive, empathetic and professional attitude toward customers at all times


* Manage customers' and sales' order modification requests


* Handle customers' enquiries via phone, emails and chat


* Cooperate with other teams and team members to ensure timely resolution of customer request and problems


* Register of all customer interactions in CRM system

Qualifications

Requirements:


* Diploma or above


* Call center or customer service experience is an advantage


* Good interpersonal and communication skills


* Good command of spoken and written Cantonese, English and Mandarin


* Ability to work in a dynamic and changing environment


* Knowledge of and experience in SAP and CRM (Salesforce) is an asset


* Immediate available will be an advantage

What we offer:


* Double pay


* Medical and dental benefits (Medical plan covers spouse & kid)


* 15 days annual leave + Birthday leave


* On-the-job training


* Multinational & supportive working environment

We offer attractive remuneration package to the successful candidates.

Interested parties please submit your application with your full resume and expected salary.

Only shortlisted candidates will be notified.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only.

The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

Schedule: Full-time
Req: 0090PU