Technical Support Engineer

Schneider Electric has an opportunity for an Advanced Tech Support Engineer in our Apodaca (PIIT), Nuevo León location.

Our Advanced Technical Support team supports our clients during important moments.

We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of products that we support.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

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Great people make Schneider Electric a great company.

What do you get to do in this position?

Technical Support Engineers will assist Schneider Electric personnel and customers including electrical distributors, end users, original equipment manufacturers, consultants, and contractors with product selection, configuration and technical support for Schneider Electric Products.

We also provide application and solutions support for Schneider Electric focused segments utilizing our vast product portfolio.

Our goal is to ensure a high level of Customer Satisfaction.

Responsibilities

- Communicate directly with customers via phone, email to troubleshoot and resolve technical issues.

- Configure and troubleshoot Schneider Electric Products.

- Recommend solutions for industrial applications.

- Diagnose root cause of product failures at a component level.

- Develop, update and review knowledge-based documentation including White Papers, frequently asked Questions (FAQ's) and troubleshooting guides.

- Performs other related duties as assigned by Supervisor or Manager.

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

- Electrical Engineering Technologies Degree or related fields.

- Speak, read and write English fluently

- Prior experience in Field Service, Technical Support or Customer Relationship environment is a plus, must have a high level of aptitude and interest in technology

- A passion for supporting customers in a technical environment

- Must possess excellent verbal and written communication skills.

Must be detail oriented, self-starter and able to work independently

- Has ability to define problem, collect data, establish facts and draw valid conclusions for both electrical and customer issues.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great bene...