Payments Global Incident Management Lead

J.P.

Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services.

The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.

The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

The regulatory focus on resiliency and how we react to resiliency events is significant.

Global regulators are moving toward the concept of Operational Resilience, which continues to challenge organizations to enhance not only their Resiliency plans but also how they recover from business disruption, minimizing the impact to customers, the Firm and the Market.

To address the Payments organization has developed an incident management team, which supports 24/7, 365-day global activity driven by any business disruption e.g.

internal or external.

As the Payments Incident Management Lead and part of Payments Incident Management team, you will support partners and stakeholders to actively lead the elimination, mitigation or reduction of business disruption.

Job responsibilities:


* Lead and develop the global 24/7/365 Payments Incident Management Team, determine and implement global best practices


* Lead high profile incidents and support the team during business disruption


* Manage the coordination of the Business response across Operations, Client Service, Product & across the Firm


* Partner with stakeholders i.e.

technology to drive forwards incident resolution, determine and execute appropriate actions to recover business services as quickly as possible


* Execute resiliency strategies in accordance with playbook directives, and identify and engage business leads


* Responsible for internal business communication plan (senior updates, setting up business bridges, employee updates, etc.)


* Network with senior management stakeholders both within Payments, collaborate cross LOB dependencies, and consolidation & reporting of client impact


* Maintain playbooks for recovery decision making and communications, to minimize Business Disruption, and maintain evergreen process and procedures (e.g.

regular revalidation of cross LOB communication map)


* Identify opportunities for strategic improvement or mitigation of business interruption and other risks


* Understand internal / external dependencies & their risks/gaps


* Conduct Post Incident Reviews and represent operations on technology Root Cause Analysis (RCA) meetings, utilizing data analytics of impacting incident root cause, impact and improvements

Required qualifications, capabilities, and skills


* 15 years of experience in Financial Institutions


* Excellent communication, presentation (both oral and written) & influencing skills


* Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders...