IT User Support Technician I

ABOUT THE POSITION

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

If you're seeking to start an IT career, that requires you to support a large variety of technologies that create unique challenges, on a daily basis, keep reading.

The Riverside University Health System - Medical Center has an opportunity for an IT User Support Technician Level I to join the Information Services Team, located in Moreno Valley.

A User Support Technician provides level one support to internal customers by i dentifying, evaluating and prioritizing software and/or hardware issues reported by customers.

Technicians will refer more complex technical problems through a defined escalation process.

All software and hardware issues will be entered into a ticket tracking system; ensuring the technical issue and solution are clearly identified.

When required, the technician will follow-up with customers to ensure that their inquiries are resolved within an agreed upon time frame.

Competitive candidates will possess: professional IT Service Desk experience, preferably in a healthcare setting; strong customer service and communication skills; proficiency with ServiceNow, EPIC, Microsoft 365, Active Directory and Exchange software and A+ certification.

The IT User Support Technician I is the entry-level classification in the IT User Support Technician series and reports to a supervisory or manager level position.

Advancement to the next level is obtained by competitive selection through an open recruitment.

Meet The Team! Riverside University Health System consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region.

Mission..."Improve the health and well-being of our patients and communities through our dedication to exceptional and compassionate care, education, and research."

EXAMPLES OF ESSENTIAL DUTIES

• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response.

• Troubleshoot computer issues; provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.

• Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.

• Research, evaluate, and test hardware, software products, and systems solutions; install, configure and test hardware and or software, prepare reports and proposals for service.

• Coordinate equipment deliveries and software licensing compliance.

MINIMUM QUALIFICATIONS

Education

Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Ed...