Laboratory Administrative Assistant

Job Description

IntelliSource is looking to hire a Laboratory Administrative Assistant.

In this role, the candidate will coordinate service deliveries to the customer.

Act, in collaboration with staff, as an interface between our partner, the customer, and 3 rd party service providers.

Based on business needs the Laboratory Administrative Assistant may be asked to manage scheduled services, as well as unanticipated service events.

Hybrid, 3 days onsite with flexibility (Onsite in Skillman NJ- occasional travel to Fort Washington PA required)

Schedule: M-F 8-5/flexible 40 hrs

Laboratory Administrative Assistant - Responsibilities:



* Providing administrative support to our partners' customers.


* Strong communication and customer service skills required for day-to-day interactions with customers.


* Scheduling service with vendors dependent on predetermined service cycles, which range 30-60-90 in advance.


* Creating service orders for repairs of damaged and/or malfunctioning instrumentation.


* Communicating with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their call.


* Managing the initial assessment of needed repairs and/or triage.


* Routing to proper repair channel (direct repair and/or 3rd party service provider).


* Escorting and monitoring service providers while on customer site.


* Collecting service reports from third party service providers at the end of each service event.


* Updating all appropriate call management systems and documentation in a timely and accurate manner.


* Responsible for making sure all service personnel dispatched to the customer location have the required training, certifications, and clearances for the site prior to arrival.


* Managing the repair process to completion, including any escalations.


* Manages customer feedback and communication.

Laboratory Administrative Assistant - Job Requirements:



* This position is not eligible for immigration sponsorship


* Customer Service experience


* Excellent communication skills


* Ability to effectively plan and prioritize activities


* Microsoft Office proficiency


* Data entry (CMMS, SAP, Excel, Smartsheet, etc.)


* Demonstrated capability to work in a fast pace environment


* Familiarity with the pharmaceutical industry is preferred

Ready to Take the Next Step? Does this sound like a career for you? We want to hear from you! Apply now and let's ignite the possibilities together.

ABOUT INTELLISOURCE:

Innovative outsourcing + proven execution.

Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.

WE ARE INTELLISOURCE

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