Customer Service Representative

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM).  The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle numerous other customer requests, and receptionist and administrative support.

This position will be at the OC Access MTM location at 1347 W Trenton Ave, Orange, CA 92867.

What you’ll do:


* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels


* Provide top-quality customer service experience to a diverse customer population


* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries


* Conduct outbound phone calls


* Schedule trips in the most cost effective manner


* Meet job specific key performance indicators and goals


* Respond to all inquiries within a timely and professional manner


* Respond and document customer complaints


* Provide support on special projects as needed


* Maintain daily customer scheduling for Eligibility staff


* Collect, track and maintain all monies collected for replacement IDs


* Maintain confidentiality and comply with HIPPA regulations


* Anticipate needed supplies and order replacement supplies in a timely manner


* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors


* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate


* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically


*  Provide comprehensive reception coverage while maintaining a high level of professionalism


* Ensure all staff and visitors are greeted in a pleasant and professional manner


* Project a professional image of MTM


* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public


*  Communicate professionally with Leadership both internally and externally


* Assist with check-in for In person assessments


* Take photos of all custo...