Supervisor-Patient Access- Full Time

Kingman Healthcare Incorporated (KHI)

Staff Position Description

 

 

Position Title: Patient Access Supervisor                 Position Code: SupAdmit-8110

Department: Patient Access                                     Safety Sensitive:         ☒  Yes            ☐  No

Reports to: Patient Access Manager                         Exempt Status:            ☒  Yes            ☐  No 

                                                                        

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

 

 

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]



* Provides excellent customer service and adheres to the Behavioral Expectations Agreement.


* Monitors the activities of Patient Access and Customer Service Representatives in all areas of the hospital the Patient Access department. 


* Audits all patient files to ensure that insurance cards, orders and admissions documents are complete and perform Quality Assurance audits with patient accounts in mind.


* Directs activities related to the Patient Access functions in every area of the department. 


* Assists Patient Access and Customer Service Representatives in counseling patients on their financial responsibility toward the hospital.


* Responsible for interviewing, hiring and training new staff members.


* Responsible for coaching, delivering corrective actions, and address staff complaints and/or grievances.


* Ensures that reports and worklists are worked on a daily basis and that all corrections are processed within appropriate deadlines that do affect billing.


* Responsible for compiling account checks and denials on a daily basis and work with staff to improve their performance.


* Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiencies.


* Supervises Patient Access staff in the absence of the manager.


* Ensures all essential manager functions are completed.


* Ensures the office is adequately staffed, correctly completes time card edits, and keeps the Manager/Director informed of any issues upon his/her return.


* Consistently demonstrates the ability to assess a situation from a variety of perspectives.


* Considers alternatives and chooses the most appropriate course of action.


* Assists Manager with QA work, monitors communication with patients regarding their admissions, ensures positive outcome, safeguards the public...