ACH Operations Associate

Job Summary

The ACH Operations Associate is responsible for daily operational aspects of ACH operations primarily processing all aspects related to ACH transactions with the Federal Reserve.  This position assists in reconcilements, research, and trouble shooting.

Assures ACH processing is in compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


* Provide quality service to the bank’s customers and support to Bank personnel.


* Perform a variety of daily tasks relating to ACH transactions including ACH Disputes in accordance with Reg E, reviewing reports, prepare correspondence, and reconciliation.


* Assist in the clearing of ACH exception items, including processing notification of changes, stop payments, and ACH Returns.


* Assist the ACH Specialist in all facets of ACH processing.


* Assure all necessary ACH information is properly and accurately completed.


* Respond to bank personnel to ensure that escalated customer inquiries and issues are researched and addressed accurately and timely.


* Develop awareness and knowledge of potential fraud and cyber threats in correspondence and workflow processing of critical functions.


* Ensure that controls are exercised, errors are corrected, and ACH related transactions are processed within set time frames.


* Understand and comply with bank policies and all state and federal banking regulations.


* Assist with reviewing, processing, and performing daily operational duties.


* Provide excellent customer service to our internal partners and customers.


* Cross-train to perform other functions and duties assigned in Bank Services.


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations, and laws.


* Complete all mandatory annual compliance training.


* Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.


* Perform other duties and special projects as assigned. 

Job Requirements

Education:


* High school diploma or equivalent.

Required:


* Basic knowledge of accounting, balancing principles, and bank operations.


* Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act.


* Solid technology skills, including proficiency with Microsoft Office.


* Ability to operate with little supervision based on thorough knowledge and app...