Senior Associate - Strategy

The Chase Rewards Team delivers loyalty user experiences that allow customers to redeem their Ultimate Rewards points.

The Rewards Redeem General Manager & Rewards Engagement team is comprised of several redemption option verticals, including Gift Card, Point Transfer, Amazon Pay with Points, and Pay Yourself Back.

As a Senior Associate in Rewards you will be joining a high visibility strategy team, supporting the Gift Card program which includes overseeing 200+ merchants, launching monthly promotions, internal relationship management and supporting the strategy roadmap.

You will ensure customer engagement, business objectives and NPS while maintaining a strong controls environment.

You will be working cross-functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment.

Job Responsibilities:


* Lead the compilation & execution of monthly promotions by working closely with external partner, Marketing, Operations, Product and Testing teams


* Support internal (Freedom, Sapphire, Ink) and external (gift card vendor, merchant) relationships while executing gift card strategy against business objectives


* Maintain roadmap for product vision and lead gift card marketing execution


* Analyze campaigns against performance KPIs and find opportunities to optimize future performance


* Assist with executive level presentations for senior management that communicate innovation roadmap strategies, financial impact, execution plans and customer experience


* Work with Product, Operations, Finance and external partner to ensure contractual obligations are fulfilled


* Optimize the customer experience and have a pulse on product backlog initiatives through working with Voice of the Customer and Product

Required qualifications, capabilities and skills:


* 3+ years of Business strategy or Product experience


* Strategic insight and ability to identify business opportunities


* Ability influence cross-functional internal and external teams


* Analytical thinker with ability to interpret data to identify key insights that drive change


* Effective communication and presentation skills


* Bachelor's Degree or equivalent experience required

To be eligible for this position, you must be authorized to work in the United States.

We do not offer any type of employment-based immigration sponsorship for this position.

Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we d...