Patient Outreach Specialist
Under the general direction of the Clinic Operations Manager, the Patient Outreach Specialist will provide patients/individuals with the education needed about our services, assist with the enrollment process, support new membership projects, retention assistance, and develop relationships with strategic community partners.Qualifications
Minimum Education: High School Diploma required.
College Courses and/or associate degree in healthcare administration preferred.
Minimum Experience: 3 - 5 years of health care experience in customer service, administration and/or patient care coordination required.
Req.
Certification/Licensure: NoneJob Responsibilities/Duties
* Enters new patient demographics and updates established patient information, as necessary, in EHR to maintain accurate patient medical records.
* Obtains both new and established patient insurance information including eligibility and authorization necessary.
* Assist patients in applying and/or aligning their health care coverage plans, providing necessary follow-up, and data collection.
* Assisting patients identified to navigate the enrollment process to secure needed services.
This includes working on new additions and loss of patients in various networks.
* Outreach and schedule patient appointments as necessary to ensure membership retention and growth for the group.
This includes phone calls, email outreach as well as letter and mail-out preparation.
* Outreach and educate patients regarding how and where to access health care services.
Outreach to members of new services and new providers.
* Assists in conducting assessments of the retention efforts and identifying areas of improvement.
* Demonstrates flexibility with work schedule and work assignments, including floating to other medical offices.
* Promptly answers and responds to all calls in a professional manner.
Acts as a liaison between patients, referring and treating physicians, staff, hospitals, and others involved in patient care.
* Identifies patients' important needs, answers to their questions and assists with informed patient decisions that may arise prior to and/or post office visits appointment time.
* Provides patients with practical resources and offers emotional support and understanding throughout the patient care coordination process.
* Outreach to patient membership that have overutilized hospital services.
* Maintain quality customer satisfaction.
* Monitors patient requests and outgoing messages for various patient experience initiatives such as Follow My Health.
* Assists with front office duties where necessary to assist patients to uphold patient experience and support operations including but not limited to clinical setting deliverables.
* Prepares welcome materials for new patients and current patients.
* Participates in planning discussions and meetings.
Assists in developing tactical plans to support outreach an...
- Rate: Not Specified
- Location: Anaheim, US-CA
- Type: Permanent
- Industry: Finance
- Recruiter: Prospect Medical Holdings, Inc.
- Contact: Not Specified
- Email: to view click here
- Reference: 2763
- Posted: 2024-08-28 08:44:25 -
- View all Jobs from Prospect Medical Holdings, Inc.
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