eCommerce Client Relation Center Intern (Fall Semester) - Generation H
The Team:
The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs.
The Opportunity:
As the eCommerce Client Relations Intern, you will support the Hermes.com team with operational, customer service, and training responsibilities.
You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions.
About the Role:
* Extract KPIs and statistics to support team Managers and Specialists with reporting analysis
* Perform internal quality assurance checks and competitive analysis with other luxury contact centers to assist with identifying opportunities and share feedback with direct Manager
* Aid various teams in support of new and ongoing initiatives such as sample requests
* Answer phone, email and live chat inquiries
* Learn to implement product knowledge, while conveying the Hermès style, values, and vision
* Assist with following-up and resolving client issues and inquiries in a timely manner
* Place online orders and follow-up on pending orders
* Assist with resolving delivery issues related to e-Commerce orders
* Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices
* Execute all other duties assigned by Manager
Supervisory Responsibility:
* NO
Budget Responsibility:
* NO
Decision Making Responsibility:
* NO
About You:
* Previous Operations and/or Customer Service experience helpful
* Excellent written and verbal skills; polite and professional phone manner
* Proven ability to multitask
* High level of attention to detail
* Solid knowledge of Microsoft Office & PowerPoint
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values.
We place people at the heart of what we do and aspire to make a positive impact on the world.
The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries.
Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innov...
- Rate: Not Specified
- Location: Jamesburg, US-NJ
- Type: Permanent
- Industry: Finance
- Recruiter: Hermes
- Contact: Not Specified
- Email: to view click here
- Reference: 300001772459470
- Posted: 2024-08-28 08:44:19 -
- View all Jobs from Hermes
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