Service Engineer

YOU TACKLE FOR QUALITY AND GREAT SERVICE.

THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS


* Liaise with suppliers and provide support to ensure the functionality and accessibility of all IT infrastructure, including network devices, server, and end-user equipment


* Provide first-level IT service support, answering hotlines and fulfilling services request


* Manage all aspect of IT support services including server infrastructure and end user equipment (PC, printer, video conference, peripheral devices)


* Deploy and commission new telecom equipment such as network switch, firewall


* Manage vendors’ service quality / performance that comply with GSOP as well as Local policies and regulations


* Prepare documentations for IT process, technical document, user training document, etc.


* Keep track of technological advancements and trends in IT support


* Provide onsite support at branch sites when required in non-office hour

YOUR PROFILE



* Degree holder in Information Services or related disciplines.  Diploma graduates with relevant solid experience in IT will also be considered


* Minimum 2 years of hand-on experience in I.T.

support, networking, and field service


* Knowledge of networking technology such as TCP/IP, LAN/WAN, WLAN, Firewall


* Hands-on troubleshooting skill


* Knowledge in cloud technology is an advantage


* Holders of Cisco certified qualifications is an advantage


* Experience in writing IT documentation and monitoring performance metrics


* Strong communication and interpersonal skills with IT project management and foreign vendor liaison experience


* Self-motivated, well-organized, and able to work independently or in a team


* Good command of spoken and written English and Chinese

OUR OFFER



* Strong career support in an international environment


* Great culture and colleagues


* Multifarious benefit program

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment,  application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us.

In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent.

Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!
 

 

 

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