Service Manager (E)
We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.
Service Manager
Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department.
The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.
Service Manager
Salary: $50,000 -$60,000 Plus Bonus Opportunity!
Hours: 7am-5pm (Monday-Friday)
Great Benefits
Essential Job Functions:
* Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)
* Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
* Recruit, train, and supervise Service Advisors and a team of Technicians.
Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
* Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department.
Collaborate with company management to support and implement growth strategies
* Other tasks as assigned by management.
Qualifications:
* Minimum of three years’ successful management experience, within the construction industry preferred.
* Sufficient knowledge of modern management techniques and best practices.
* Excellent organizational skills.
* Results driven and customer focused.
* High school diploma or equivalent.
Job Type: Full-time
Work Environment/Physical Demands:
* Many working hours are spent sitting down and working on a computer but managing by walking around is a must.
* Time will also be spent with the Service Advisors discussing technicians’ times and quotes.
* Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
* Answering the phone and speaking with customers and employees.
* The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.
Benefits:
* Health, Dental, Vision, Life & Disability Policies
* Employee Discounts
* 401K Plan with Company Match
* Flexible Spending Account
* Paid Holidays & Vacation
* Training & Advancement Opportunities
Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.
We are always on the lookout for people who bring fresh perspective and life experiences to our team.
- Rate: Not Specified
- Location: Charleston, US-SC
- Type: Permanent
- Industry: Management
- Recruiter: Acme Operations LLC
- Contact: Not Specified
- Email: to view click here
- Reference: JR100807
- Posted: 2024-08-27 08:20:48 -
- View all Jobs from Acme Operations LLC
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