Sr Analyst - Ops

Description & Requirements

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

For more information, visit https://www.maximus.com.

MAXIMUS is currently looking for a Limited-Service Sr.

Workforce Analys supporting the CDC Info program.

This position manages and monitors call volume and staffing data in a senior team member capacity.

The Sr.

Workforce Management Analyst is also responsible for updating and maintaining the WFM systems daily to ensure consistency as well as creating and presenting reports.



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*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

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Essential Duties and Responsibilities:

- Coordinate internal and external communication and change processes, act as the primary point of contact.

- Work with functional area directors/managers and subject matter experts to define specific change requirements.

- Understand business problems and opportunities in the context of the requirements.

- Increase effectiveness of project documentation such as reports and client communication.

- Obtain status updates and resolve questions from operational areas.

- Draft clear and comprehensive business process documentation to support operational activities.

- Analyze and provide recommendations for internal process improvements.

- Perform other duties as assigned by management.

- Develop solutions to a variety of complex problems.

Essential Duties and Responsibilities:

- Coordinate, seamlessly, MAXIMUS internal and external communication and change processes, act as the primary point of contact.

- Work with functional area directors/managers and subject matter experts to define specific change requirements.

- Understand business problems and opportunities in the context of the requirements.

- Increase effectiveness of project documentation such as reports and client communication.

- Obtain status updates and resolves questions from operational areas.

- Educate CSC staff on contract performance expectations.

- Draft clear and comprehensive business process documentation to support operational activities.

- Analyze and provide recommendations for internal process improvements.

- Perform other duties as assigned by management.

Minimum Requirements:

- Bachelor's degree ...