Manager, Information Systems

Job Req ID: 24928

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.

Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro IT Team is seeking a dynamic and visionary Manager, Information Systems to lead our team's technological advancement and user experiences initiatives.

The ideal candidate will be responsible for driving innovation, identifying emerging technologies, and implementing strategies to enhance IT service excellences.

You will play a critical role in shaping the future of our team by leveraging technology to drive efficiency, productivity, and competitive advantage.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):


* Inspire, motivate, and guide the IT Service Solutions to achieve their full potential while fostering a culture of continuous improvement and excellence.


* Ensure work is properly documented and track via ITSM platform and service level targets are met and address all service-level complaints.


* Be responsible for designing, developing, and implementing comprehensive IT service solutions that align with Supermicro's strategic goals and meet the evolving needs of our users


* Stay abreast of emerging technologies and industry trends, evaluating their potential impact on the organization


* Conduct research and analysis to identify opportunities for innovation and improvement across all areas of IT


* Ensure information security and risk management are embedded within the culture


* Provide subject matter expertise and manage external and internal collaboration projects.

Qualifications:



* 15+ years of work experience with a bachelor's degree or 10 years of experience with an Advanced Degree (e.g., Masters, MBA)


* 5+ years previous experience managing globally diverse support teams or IT service delivery.


* 5+ years of experience in IAM area working IAM tools such as Active Directory, Entra ID, Okta.


* Minimum of 5 years' experience with managing Intune and/or Teams Meeting Rooms environment.

Proven experience in designing, implementing, and managing Microsoft Intune/Teams solutions.


* Proficiency in building, managing, and supporting Mobile Device Management (MDM) platform.


* Experience to enable AI-Powered Chatbot or Virtual Agents to optimize IT Service Support.


* Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments.


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