Account Representative
Overview
Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804
A ccount Manager/ Inside Sales/Customer Service
Responsibilities
* Generates and solicits new business for the company through contacts with previous and prospective customers with the objective of making a profit for the company.
* Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments.
* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
* Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.
* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
* Computes price, discount, and shipping charges as required.
* Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company.
* Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems.
* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
* Follows up on orders to ensure delivery by specified dates.
* Resolves customer complaints within limits of authority.
* Compiles statistics and prepares various reports when requested by management.
* Participates in on-call duty rotation
* Coordinates tracking of repair work for all major repairs components
* Assist in writing SDN for obsolete materials
* Travels as required to customer site or group meeting
* Other duties as assigned
Qualifications
* PC Knowledge (Windows/Excel/PowerPoint)
* Sales knowledge, (Engine Product Knowledge Preferred)
* Two-year certificate from college or technical school; minimum three to five years related experience and/or training; or equivalent combination of education and experience with mechanical equipment
- Rate: Not Specified
- Location: Rocky Mount, US-NC
- Type: Permanent
- Industry: Finance
- Recruiter: Engine Systems Inc
- Contact: Not Specified
- Email: to view click here
- Reference: 2024-2509
- Posted: 2024-08-21 09:08:23 -
- View all Jobs from Engine Systems Inc
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